Account, billing and plans

Audit log

Who changed what in your workspace, newest first: settings, people, billing and training.

Who can use it: Owner and Admin, or a custom role with "Change workspace settings and connections".

1. 1

   Step 1: Open Settings, then "Audit log"

   Each row shows "When", "Who" (a teammate, "Support staff" or "System") and "What happened", with the IP address it came from. The newest change is at the top, 30 to a page.

   Open Audit log

   

2. 2

   Step 2: Search by a name or a word

   Type a teammate's name, or a word such as "chatbot", "billing" or "key", in "Search by action, person or description" and press "Search". "Clear" shows everything again.

   

3. 3

   Step 3: Press "Next" for older changes

   "Previous" and "Next" under the list move through the older pages.

4. 4

   Step 4: Check a change you did not expect

   Ask the person named under "Who", and compare the IP address with where your team works. To stop someone making changes, give them another role in Settings, Team.

   Open Team

Stuck on a step? Ask our team