Roadmap
Where MagizAI is headed, and how it helps you.
We ship fast and in the open. Here is what is live today, what is coming next, and exactly what each new capability will do for your business. Every item is built to take more work off your team.
- Live now
- In progress
- Planned
Shipping today
All of this is in production today. It is what your account does the moment you paste the snippet in.
Autonomous AI Agent
Resolves conversations 24/7 from your own content, with automatic human handoff.
How it helps you
Clears the routine volume so your team only handles what truly needs a person.
Product recommendations & revenue reporting
Sells in chat and attributes revenue, carts and leads to each conversation.
How it helps you
Turns support from a cost centre into a measurable revenue driver.
Widget, channels & integrations
One snippet across website, WhatsApp, email and Slack, with Shopify and Stripe context.
How it helps you
Meets customers wherever they are without extra tools or rebuilds.
Email and helpdesk tickets answered too
Inbound email, plus Zendesk, Freshdesk, Help Scout and WHMCS tickets, answered from the same knowledge as chat.
How it helps you
The slowest queue you own starts clearing itself, and a person only opens what genuinely needs one.
Visual workflow builder
Drag steps onto a canvas, branch on what the AI worked out, and start from one of 12 ready-made workflows, or 25 one-step automations.
How it helps you
The follow-ups your team does by hand run themselves. No code, and you can see the path every run took.
Live answers from your own systems
Order status, service expiry, invoices and account details, read from your own platform at the moment somebody asks.
How it helps you
Ends the copy-paste between your dashboard and the chat window, and only ever for the customer who asked and proved who they are.
Answers in your customer’s language
It detects the language of each message and replies in it, and the widget itself speaks English, Arabic and French, right to left where it should.
How it helps you
Serve customers in their own language without hiring for every market.
Client portal with their own chats
A branded portal where your clients read their conversations, reply to a customer, and manage their own assistant.
How it helps you
Your clients answer their own questions instead of asking you, under your brand rather than ours.
Training from your past chats
Pick a period and the chatbot learns from the answers in its finished chats. Email addresses, phone numbers and the visitor's name are replaced with placeholders first.
How it helps you
An answer your team already got right becomes one the AI can give next time.
Business apps beside the chatbot
Bookings, a live queue, customers, invoices, memberships, expenses, stock, reports and a customer page, each switched on per workspace from the Apps screen.
How it helps you
The front desk and the back office run in the same place as your chats.
AI agents that work as a team
Agents with their own instructions and tools work in workflows, in chat and through the AI API. A lead splits the work, a checker reviews it, and the actions and drafts they propose wait for a manager's yes.
How it helps you
Jobs with several steps get done without anyone passing them along, and a person still decides what goes out.
Coming next
Designed, and being built now. Each one closes a job the product can only half do today.
Front desk tabs in the phone app
Queue, Bookings and Customers next to the inbox in the agent app for phones, for the apps your workspace has on. The tabs are built and the app store release comes next.
How it helps you
Staff at the desk call the next person or check a booking from the phone in their hand.
Google and Microsoft connected once
Calendar, Drive and OneDrive linked to your workspace and usable in any workflow. Sheets and Teams are connected today.
How it helps you
Booking a slot or filing a document stops being a separate job somebody remembers to do.
On the horizon
On the roadmap and shaped by customer demand. Vote for what matters to you.
Voice and phone channel
Bring the same trained AI to voice calls, not just chat.
How it helps you
Deflect and resolve phone enquiries the same way you do on chat.
Deeper e-commerce sync
Live catalogue and order webhooks with Shopify and WooCommerce.
How it helps you
Recommendations and order answers stay perfectly in sync with your store.
Per-agent performance dashboards
How each person on your team is doing, next to the AI. Satisfaction scores and reply ratings are already reported today.
How it helps you
See where a person makes the difference, and where the assistant already handles it.
Reseller billing and custom domains
Full white-label billing, margins and branded login for partners.
How it helps you
Run MagizAI as your own product under your own brand and pricing.
Our promise
Every release removes work or adds revenue. Nothing else ships.
Grounded in your content
Every new feature still works from your own knowledge first.
Safe by default
New capabilities ship with guardrails and human handoff built in.
One snippet, no rebuilds
Everything arrives through the same install you already have.
Have something you want us to build?
Our roadmap is shaped by real customers. Tell us what would help your business most.