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MagizAI

AI live chat

AI live chat that answers first and hands over when it should

AI live chat combines a chatbot and a team inbox in one chat window. The AI answers visitors straight away from your own content. When a visitor asks for a person, or the AI cannot help, the same chat moves to an agent with the full history, so the visitor never repeats themselves.

Add it to your websiteSee pricing

Your chatbot is created in about 60 seconds. Not sure how to train it? Our team trains it and sets everything up for you, from integrations to training, at no cost. How free setup works

Live chat with an AI in front

  • Instant first answer

    Visitors get a reply in seconds at any hour, instead of waiting for someone to come online.

  • One team inbox

    Website chats, WhatsApp and email land in one inbox. Agents see who is waiting, what the AI already said and what the visitor wants.

  • Smooth handoff

    The AI keeps helping while a person is on the way and stops the moment an agent replies. Your team is alerted by push and WhatsApp.

  • Business hours and routing

    Set when people are available and route chats by rules. Outside hours, visitors can leave an email or WhatsApp number for a reply.

  • Notes and supervision

    Agents leave internal notes the visitor never sees, and leads can watch conversations as they happen.

  • Reports that show the split

    See how many chats the AI resolved, how many went to people, and which questions your content does not answer yet.

How a chat flows

  1. 01

    The AI answers

    A visitor asks a question and gets an answer from your content right away.

  2. 02

    A person is called in

    On request, or when the AI cannot help, the chat is handed to your team and an agent is alerted.

  3. 03

    Your agent takes over

    The agent sees the whole conversation and replies in the same window. The AI steps back.

Read the setup guide

Questions people ask

What is the difference between AI live chat and a chatbot?

A chatbot only answers automatically. AI live chat adds people: the same window connects to a team inbox, so a visitor can move from the AI to a human agent mid-conversation without starting over.

Do I need agents online all the time?

No. The AI answers around the clock. Set business hours, and outside them visitors can leave an email or WhatsApp number so your team replies later.

How does the handoff to a human work?

A visitor can ask for a person, or the AI hands over when it cannot answer. Your team gets an alert, the chat shows in the inbox with its history, and the AI stops replying when an agent writes.

Can I use it with WhatsApp too?

Yes. Connect a WhatsApp Business number and those messages arrive in the same inbox, answered by the same AI with the same handoff.

How much does AI live chat cost?

Plans start at $10 a month and include the AI, the inbox and team seats. Higher plans add more messages, chatbots and seats. There is no free plan.

All guides

Add AI live chat to your website

The AI answers first. Your team steps in when it matters.

Add it to your websiteHow free setup works