Features
Everything a support team needs, done by AI.
Nine capabilities that work from your own content, degrade gracefully, and go live with a single snippet. Every AI call is metered, so you always know the cost.
Answer & resolve
Your AI handles the whole conversation and knows when to bring in a human.
01AI Agent
Autonomous AI Agent
Answers and resolves conversations on its own, 24/7. Self-escalates on a refusal, an empty reply, or when a visitor asks for a human, with zero extra API calls.
02Draft
Reply Suggestions
A retrieval-grounded, first-person draft reply the agent reviews, edits and sends. It can even continue a partial draft; every outcome is logged.
03Handoff
Chat Summaries
One click condenses any thread into an internal handoff summary, persisted on the conversation so nobody re-reads it.
04Compose
Text Enhancement
Polishes an agent draft, fix, professional, friendly, concise or expand, with undo, right in the inbox composer.
05Verbatim
Exact Answers
Some answers have to be word-for-word: refund windows, SLA terms, legal wording. Pin those and they are served exactly as written, skipping the AI entirely. No tokens, no drift.
06Trust
Answer Citations
A reply built from your knowledge lists the documents found for it, up to three, unless you switch sources off. Visitors believe what they can check, and your team can see what the bot was given.
07Honest
A Rule Against Guessing
When little in your knowledge covers a question, the assistant is told to say so and offer a person instead of guessing. A confident wrong answer is the fastest way to lose a customer.
08Languages
Replies in their language
It detects the language of each message and answers in it, with right to left layout for Arabic. No separate bot per market.
Automate & organise
Keep the inbox clean, searchable and on-brand without manual busywork.
09Tags
Tag Suggestions
Categorises against your tag catalog with a confidence score and reason. Review, accept or dismiss, and it auto-runs on close or handoff.
10Library
Canned Responses
Shared and personal saved replies with a “/” composer picker, {var} substitution, and usage ranking.
11No-code
Custom Skills
Plain-language rules the AI follows. Prompt mode injects business rules; connector mode runs live actions like order lookup or a discount.
12Fresh
Knowledge That Stays Current
Re-checks your pages on a schedule and only re-trains what actually changed. Your bot stops quoting last quarter's prices a month after you updated them.
13Migrate
Bring Your Help Centre
Import the articles you already wrote in Intercom, Zendesk, Crisp, tawk.to, Freshdesk or any CSV. Headings and pricing tables survive intact.
14Vertical
Industry Packs
Pick hosting, e-commerce, travel, clinic, real estate or education and the bot arrives knowing that industry's questions, guardrails and escalation rules.
Convert & grow
Turn support conversations into pipeline and revenue.
15Sell
Product Recommendations
Buying-intent and budget-driven vector catalog match, shown as cards in the widget and inbox. Off, reactive or proactive per bot.
16Report
Revenue Reporting
Per-conversation dollar attribution for carts, leads and deals, plus a public conversions API to prove the value of support.
17Capture
AI Lead Capture
Extracts name, email, phone and intent from the chat, keeps an email or a phone only when it is well formed, merges pre-chat data, and never blocks the reply.
18Proactive
Greet At The Right Moment
Say hello after time on page, scroll depth, exit intent, or only on the pages you choose. It never interrupts a chat already in progress.
19Accounts
Signed Visitor Identity
Your site signs a token for logged-in users, so the bot can answer "where is my order" safely. The identity comes from your login system, never from something typed into a chat box.
Prove it works
See what the AI actually took off your team, and catch it the moment quality slips.
20ROI
Deflection Reporting
Containment rate, escalation rate, cost per conversation and an estimated saving based on your own cost per ticket. The number a renewal conversation actually needs.
21Regression
Answer Tests
Questions your bot has to keep answering correctly, re-run automatically after every retrain. Changing a prompt stops being a gamble.
22Improve
Knowledge Gaps
Every question it could not answer, deduplicated and ranked by how often people asked. One click turns each one into an answer.
23CSAT
Ratings & Satisfaction
A thumbs up or down on every reply and a satisfaction score at the end of a chat. A thumbs-down becomes a knowledge gap on its own.
Connect and act
Plug the assistant into the systems you already run, and let it do the safe parts of the job.
24Hosting
WHMCS module
A free module for WHMCS. The assistant answers from your knowledgebase and prices, checks a signed in client's services, domains and invoices, and changes nameservers once they tap Confirm.
25Tools
MCP servers
Connect any MCP server and choose which of its tools the assistant may use. Each tool becomes a skill with the same sign in, confirmation and audit rules as everything else.
26Safety
Safe account actions
Anything that changes a customer account waits for the visitor to confirm it in the chat: one tap on Confirm in WHMCS, a one-time code in other systems. A code works once and expires in ten minutes, and every run is logged.
27Agencies
White label client portal
Resellers hand clients a branded portal to manage chats, the assistant, its appearance and their own AI keys, without ever seeing MagizAI.
28Teams
Mobile app for agents
An iOS and Android app for your team: live visitors, replies, a push notification when a chat needs a person, and a queue that sends once the signal comes back.
Flagship capability
DOM Co-Pilot & Auto-Pilot
Guide mode points the visitor with a virtual cursor; Auto mode clicks and fills for them. Never types passwords or cards, and confirms before risky actions.
Guide Me
A virtual cursor and step tooltips walk visitors through the exact clicks, even across pages.
Auto-Pilot
With permission, it clicks, fills and navigates for the visitor, with a confirm-gate before anything sensitive.
Apply discount codeRETURN15STEP 1
Shipping addressFILLED
Place order
Guiding you here…
The flagship
An AI agent that closes the loop, not just the ticket.
It resolves routine questions end to end, recommends products, and captures the lead when no one is online, then escalates to a human the moment a conversation needs one. You stay in control; it does the repetitive work.
- Trained on your own content
- Human handoff, automatically
- Works on any AI model
- Live with one snippet
- Proves what it deflected
- Resolved autonomously
- 74%
- Average first reply
- <10s
- AI features included
- 9
- Always answering
- 24/7
Put them all to work on your site.
Paste one snippet, train it on your content, and let MagizAI start resolving conversations today.