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MagizAI

AI customer service

AI customer service that answers first and knows when to hand over

AI customer service means an AI agent answers routine questions on your website, WhatsApp and email, and your team handles the rest. MagizAI answers from your own content, passes conversations to a person with the full history when needed, and shows you which questions it could not answer so you can add the missing content.

Add it to your websiteSee pricing

Your chatbot is created in about 60 seconds. Not sure how to train it? Our team trains it and sets everything up for you, from integrations to training, at no cost. How free setup works

What your support team gets

  • Answers around the clock

    Common questions about orders, prices, policies and how-tos are answered at any hour from your content.

  • One inbox for every channel

    Website chat, WhatsApp and email arrive together, with routing rules and business hours.

  • Handover with context

    When a visitor asks for a person, an agent picks up the same chat with everything already said.

  • Actions with a safety check

    Turn on actions like tagging, notes, leads or emails, each Off, as a dry run, with the visitor's confirmation or automatic.

  • Knowledge gaps

    See the questions the AI could not answer and add the content that fixes them.

  • Helpdesk connections

    Send conversations to Zendesk, Freshdesk, Help Scout or WHMCS tickets.

From first question to resolved

  1. 01

    The AI answers

    It replies from your content in the customer's language.

  2. 02

    Your team steps in

    Hard cases go to an agent, alerted at once, with the chat history.

  3. 03

    You close the gaps

    Reports show what the AI could not answer, so you know what content to add next.

Read the setup guide

Questions people ask

Will AI customer service replace my support team?

No. It takes the routine questions so your team can spend its time on the ones that need a person. Every conversation stays visible to your team, and any of them can be taken over.

What happens when the AI does not know?

It says it does not have that information and can pass the conversation to your team. The question is also listed under knowledge gaps.

Can it take actions for customers?

Only the actions you switch on. Sensitive ones, like sending an email, can be set to a dry run or to ask the customer to confirm first.

Which channels does it cover?

Your website chat, WhatsApp and email. Automations can also alert your team on Slack, Microsoft Teams, Discord or Telegram.

How do I measure it?

Reports show how many conversations the AI resolved, how many went to people, and the questions it could not answer.

All guides

Give your customers answers in seconds

The AI handles the routine. Your team handles what matters.

Add it to your websiteHow free setup works