Refund policy

Short version: you have 7 days from your first payment to ask for a refund. After 7 days we do not give refunds, including for time you did not use. Renewal payments are not refundable.

The 7-day window

If you are unhappy with MagizAI, tell us within 7 days of your first payment and we will refund that payment in full. This applies once per customer, to the first payment on a new subscription.

We ask you to tell us what did not work. You do not have to, and we will still refund you, but it is the only way we find out what to fix.

After 7 days

After the 7-day window we do not give refunds. That includes:

• time left on a period you have already paid for;
• a subscription you stopped using but did not cancel;
• a plan you were on for months and then decided was the wrong one;
• renewal payments, monthly or yearly.

You can cancel at any time, and cancelling stops the next payment. Your plan then runs to the end of the period you have already paid for. Nothing is taken after that.

Renewals

A subscription renews automatically until you cancel it. We email you before a yearly renewal so it is never a surprise, and every payment appears in your billing area with an invoice. A renewal that has been taken is not refundable, so please cancel before the renewal date rather than after it.

When we do refund outside the window

There are three situations where we will always put it right, whenever they happen:

• You were charged twice for the same period.
• You were charged after cancelling, where the cancellation was recorded before the renewal date.
• We could not deliver the service for a sustained period because of a fault on our side.

These are not goodwill gestures. They are our mistakes, and we fix them.

What is never refundable

• What you pay your own AI provider. On BYOK you hold the key and pay OpenAI, Anthropic or whoever directly. We never see that money and cannot refund it.
• Fees charged by your bank, such as currency conversion or international card fees.
• Work already done under a paid setup, migration or custom development agreement, where that agreement says so.

How to ask

Email hi@magiz.ai from the address on the account, within the 7 days, and say you want a refund. We reply within two working days and the money goes back to the card or account you paid with, usually within 5 to 10 working days depending on your bank.

We cannot refund to a different card, a different account or a different person.

Chargebacks

If you think a charge is wrong, email us first. A chargeback raised without contacting us costs us a fee and takes months to resolve, and we suspend the workspace while one is open. We have never refused a refund inside the window, so there is nothing to gain by going straight to your bank.

Your statutory rights

Nothing here removes rights you have under the consumer law of your own country. Where you have a statutory right to cancel a digital service, that right applies alongside this policy, and asking us to start your subscription immediately means you are asking us to begin the service during that period.