Fewer tickets, faster answers, more signups.
AI live chat for web hosting businesses
Answer plan questions, clear up DNS confusion and handle billing at any hour. Connect WHMCS and the assistant checks a client's services, domains and invoices, then changes nameservers once they confirm.
Using WHMCS?Get the free MagizAI moduleThe challenge
Sound familiar?
- 01
The same DNS and nameserver questions fill the queue every day
- 02
A client whose site went down waits until morning to learn it was an unpaid invoice
- 03
Visitors comparing plans leave when nobody replies in the first minute
How MagizAI helps
Support that knows every account.
- 01
Answers from your WHMCS
Plans, prices, domain pricing, announcements and your knowledgebase come straight from WHMCS, so the chat matches what clients see at checkout.
- 02
Account help for signed-in clients
Service status, renewal dates, unpaid invoices and ticket updates for the client who is logged in, and for nobody else.
- 03
Nameserver changes in the chat
The client asks, taps Confirm under a plain description of the change, and it goes through. WHMCS logs it and emails them.
- 04
Pre-sales that ends in an order
It suggests a plan that fits, answers migration questions and links to the right order form.
- 05
Cover for nights and weekends
Routine questions get answered at 3 am. Anything harder becomes a ticket or a handoff your team picks up later.
- 06
Ready for resellers
Agencies and hosting resellers can run the chat under their own brand through the white label portal.
In practice
Handled out of the box.
- Plan and pricing questions
- Domain search and prices
- DNS and nameserver help
- Suspended services and unpaid invoices
- Ticket status updates
- Migration questions
- Outages and network status
Apps that fit
Apps for this kind of business
These are the apps in the Hosting or IT starter pack on the Apps screen. Switch any of them on in your dashboard.
WHMCS tickets can come into the same inbox too, with module 1.9.0. About the WHMCS module