Terms of service

These terms are the agreement between you and MagizAI when you use the service. Please read the refund policy and the acceptable use policy as well: both form part of this agreement.

1. The service

MagizAI is AI live chat software, provided as a subscription. We host it, keep it running and improve it. You use it to answer your own customers.

2. Your account

You must give accurate details and keep your password to yourself. Everything done with your account is your responsibility, so remove people from your workspace when they leave. Tell us straight away if you think someone else has got in.

You must be old enough to enter a contract where you live, and if you are signing up for a company you must be allowed to bind it.

3. Paying

• Prices are shown on the pricing page and charged in the currency shown at checkout.
• A subscription renews automatically, monthly or yearly, until you cancel it.
• You can cancel at any time in the billing area. Cancelling stops the next payment; your plan runs to the end of the period already paid for.
• Refunds are covered by the refund policy: 7 days from your first payment, and not afterwards.
• If a payment fails we retry it and email you. If it stays unpaid, the assistant stops answering after the grace period stated in your billing area, and the workspace and its data remain for a further period before deletion.
• Prices can change. We will tell you at least 30 days before a change affects a renewal, and you can cancel instead.
• Prices exclude tax unless stated. Where we must charge VAT, GST or a sales tax, it is added at checkout.

4. Bring your own key

On BYOK plans you supply your own AI provider key. You pay that provider directly, you are bound by their terms, and we are not responsible for their prices, their availability or what they do with the data you send them. We never charge you for their usage and never take a share of it.

5. Your content

Your knowledge base, your conversations and your branding stay yours. You give us permission to host, copy and transmit them only so far as we need to in order to run the service for you.

You confirm that you are allowed to upload what you upload, and that answering your customers through MagizAI does not break a duty you owe them.

6. What an AI assistant is, and is not

Answers are generated by an AI model. They can be wrong. The product gives you the tools to limit that — your own knowledge base, rules, confirmation gates before anything is changed, and handover to a person — and using them is your decision.

You are responsible for what your assistant says to your customers, exactly as you would be for an employee. Do not use it, unsupervised, where a wrong answer causes real harm: medical, legal or financial advice, safety instructions, or anything a regulator requires a qualified person to give.

7. Availability

We aim to keep the service available at all times and we do not promise it will never go down. We carry out maintenance, we announce it when we can, and we do not offer a contractual uptime guarantee on the standard plans.

8. Our intellectual property

The software, the brand and the documentation are ours. A subscription is permission to use them, not ownership. Do not copy, decompile or resell the software, and do not use our name or logo to suggest we endorse you without asking.

9. Suspension and ending the agreement

You can close your account whenever you want. We can suspend or close an account that does not pay, breaks the acceptable use policy, or puts other customers at risk. Where we reasonably can we warn you first; where the risk is immediate we act first and explain afterwards.

When an account closes you can export your data during the 30 days before it is deleted.

10. Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.

Otherwise, and to the extent the law allows: we are not liable for lost profit, lost business, lost data or indirect loss, and our total liability in any 12-month period is limited to what you paid us in that period.

The service is provided as it is. We do not warrant that an AI answer will be accurate or fit for a particular purpose.

11. Changes to these terms

We may update these terms. If a change materially affects you we will email you at least 30 days beforehand, and continuing to use the service after it takes effect means you accept it. If you do not, cancel before then.

12. Law

This agreement is governed by the law of India, and the courts of Jammu and Kashmir have jurisdiction. If you are a consumer, this does not take away the protection of the law of the country you live in.

13. Contact

MagizAI, Watergam, Baramulla, Jammu and Kashmir, India. hi@magiz.ai