Acceptable use policy

MagizAI answers people on your behalf, day and night, in your name. This page is what may not be done with it. It applies to you, to your team, and to any assistant you configure.

Do not

• Break the law, or help anyone else to.
• Send messages people did not ask for. No bulk unsolicited messaging on any channel, including WhatsApp and email.
• Pretend to be someone else. Do not present the assistant as a named real person without saying it is an assistant when asked, and do not impersonate another business, a bank, a courier or a government body.
• Collect what a chat window should never hold: card numbers, passwords, full government identifiers, or health records.
• Use it for regulated advice — medical, legal, or financial — presented as if it came from a qualified professional.
• Attack the service: no scraping, no attempt to reach another customer's data, no probing for vulnerabilities without our written permission, no working around plan limits.
• Resell raw access to the AI models behind a managed plan, as a model API of your own.
• Publish hateful, harassing, sexual or violent content through an assistant, or target anyone with it.

Automated messaging

Where you connect WhatsApp, email or another channel, you are responsible for having permission to message the people you message, and for following that channel's own rules. A platform suspending your number or your domain is between you and them, and we cannot lift it.

Fair use

Plans with a message allowance stop when the allowance runs out rather than billing you more. There is no hidden "unlimited" cap beyond the limits your plan states. On BYOK you pay your own provider, so your usage is between you and them, but the rest of this page still applies.

Security research

If you find a vulnerability, tell us at hi@magiz.ai before telling anyone else, and give us a reasonable time to fix it. We will not pursue anyone who reports in good faith, does not access other people's data, and does not degrade the service.

What happens if this is broken

For most things we contact you and ask you to stop. For anything illegal, anything that puts other customers at risk, or a repeat after a warning, we suspend the workspace immediately. Serious cases end the agreement without a refund and are reported to the relevant authority.