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MagizAI

After-hours support

An after hours chatbot that says when your team is back

An after hours chatbot answers customers when nobody on your team is at work. MagizAI's AI answers at any hour from your own content, on your website and WhatsApp. Outside the business hours you set, it tells people when your team is back and takes an email address for a reply, instead of promising a person who is not there.

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Your chatbot is created in about 60 seconds. Not sure how to train it? Our team trains it and sets everything up for you, from integrations to training, at no cost. How free setup works

What happens when you are closed

  • The AI answers at any hour

    Visitors get an answer from your pages, files and questions and answers at 3am the same as at 3pm. When your content does not cover a question, it says so instead of guessing.

  • Business hours you set

    In Settings you choose your team's time zone, the opening times for each day, overnight shifts and holiday dates. Business hours stay off until you switch them on, and until then your team is treated as always available.

  • It says when your team is back

    Outside your hours the chatbot tells a customer the day and time your team is next available. It does not say a person is joining the chat.

  • It takes an email for the morning

    By default a request for a person made outside your hours is still queued for your team, while the chatbot offers to take an email address and keeps helping. Your team receives the address with the customer's message.

  • Alerts that follow your hours

    Your team is alerted in the dashboard and by email, and in Slack, Teams or Discord if connected. If you use the WhatsApp alert to your on-call number, it stays silent outside hours unless you tick the option to send it then.

  • A digest every morning

    Switch on the daily digest and your team gets one email each morning about yesterday's chats: how many the AI answered, how many went to the team, new leads and the questions it could not answer.

Set it up in three steps

  1. 01

    Train the chatbot

    Give it your website address, files and questions and answers, so it can answer by itself when nobody is in.

  2. 02

    Set your business hours

    Open Settings, Business hours. Choose your time zone, the opening times for each day and your holiday dates.

  3. 03

    Choose what happens outside them

    Pick one of three: queue the chat and ask for an email address, queue it for a person, or let the assistant keep handling it. Then decide whether WhatsApp alerts are also sent outside hours.

Read the setup guide

Questions people ask

What does a chatbot do after hours?

It keeps answering from your content, because the AI does not depend on your opening times. What changes is the handover: outside the hours you set, it tells the customer when your team is back and can take an email address for a reply.

What is a customer told when they ask for a person at night?

They are told plainly that the team is offline and when it is next available, for example Monday at 09:00. The chatbot offers to take their email address so the team can reply, and keeps helping in the meantime. The chat window also has a Talk to a human form that asks for an email address and the reason.

How is my team alerted outside business hours?

A handoff alert appears in the dashboard and goes by email and push notification to the agents who have those turned on, and to Slack, Teams or Discord if you connected one. The WhatsApp alert to your on-call number is held outside hours unless you tick Send WhatsApp alerts outside hours too.

What happens the next morning?

The chat is in your inbox with the whole conversation, the customer's email address and what they asked. Your team replies by email, or from the inbox if the customer wrote on WhatsApp and Meta's 24-hour window is still open. The contact is also saved in Contacts.

Can I stop chats from queuing overnight?

Yes. Choose Let the assistant keep handling it and no chat is queued outside your hours: the chatbot helps as far as it can and does not offer to pass the chat on. Use it only if nobody works those hours.

Does it work on WhatsApp after hours?

Yes. The same business hours apply to your website chat and your WhatsApp number, and the AI answers both at any hour. WhatsApp goes through Meta's official WhatsApp Cloud API and carries text only.

Do I have to set business hours?

No. With business hours off, your team is treated as always available and a request for a person alerts them at any time. If nobody answers within the wait you set, five minutes unless you change it, the chat returns to the AI, which offers to take an email address.

All guides

Keep answering after you close

The AI answers at any hour. A person answers within the hours you set.

Add it to your websiteHow free setup works