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MagizAI

Gorgias alternative

A Gorgias alternative for Shopify stores, with AI answers in the plan price

Gorgias is an ecommerce helpdesk that counts tickets and charges for each automated AI interaction. MagizAI is an AI chatbot and live chat with one monthly price. It answers shoppers from your store's pages, tells signed-in Shopify customers where their order is, and hands chats to your team. Here is how they compare, with sources.

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How MagizAI and Gorgias compare

MagizAIGorgias
Starting price$10 a month with your own AI key, $20 with AI included$10 a month for 50 tickets (Starter, monthly billing only), or $40 with AI Agent
How AI is paid forIn the plan price: 2,000 AI messages a month on Starter, 5,000 on Pro; no cap on BYOK with your own keyAI Agent added to each plan, from $27 a month with 30 automated interactions; $0.85 to $1.00 per interaction, and each one also counts as a ticket
Tickets and seatsNo charge per ticket or conversation; 3 seats on Starter, 15 on Pro50 to 5,000 tickets a month by plan, then $0.36 to $0.40 per extra ticket; 3 seats on Starter, 500 from Basic
ShopifyOrder status for signed-in customers through your Shopify Admin API token; product cards come from MagizAI's own catalogue, built from your store's pages or a CSV importShopify and Shopify Plus on every plan; AI Agent actions such as cancel, discount and apply from Basic

Gorgias prices and plan details come from the plan cards, comparison table and questions on gorgias.com/pricing, checked on 10 October 2026. Prices change, so check their page before you decide. The units differ: MagizAI counts AI messages, Gorgias counts tickets and automated interactions. gorgias.com/pricing

What you get with MagizAI

  • One monthly price

    Every plan answers with AI. Nothing is charged per ticket or per AI conversation, and Starter, Pro and Business pause AI replies at their monthly cap instead of billing you for more.

  • Your own AI key if you want it

    Bring a key from Claude, OpenAI or Gemini and pay the provider directly, with no message cap from us.

  • "Where is my order?" answered

    Connect Shopify with an Admin API token and a signed-in customer can ask about their recent orders. Orders are looked up only for that customer.

When Gorgias is the better choice

Pick Gorgias if you need a full helpdesk for a busy store: email, chat, social and a help center in one inbox, AI Agent actions that cancel orders or apply discounts (Basic and up), Voice and SMS add-ons, and revenue attribution on Pro and Advanced. MagizAI looks Shopify orders up but does not change them.

Questions people ask

Does MagizAI charge per ticket like Gorgias?

No. MagizAI plans have a monthly price with a set number of AI messages, or no cap from us on BYOK with your own key. Gorgias plans include 50 to 5,000 tickets a month, charge $0.36 to $0.40 for each extra ticket, and price each automated AI interaction on top.

What does MagizAI do with Shopify?

With your shop domain and an Admin API token, it looks up a signed-in customer's recent orders and their status. Product answers and product cards come from the pages and products MagizAI reads on your store, not from a search through Shopify. It does not cancel orders, refund or apply discounts; it passes those requests to your team.

Can my team take over a chat?

Yes. Every plan has a live inbox. The AI keeps helping until one of your team replies, and you can set business hours and get alerts by email or WhatsApp.

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Try MagizAI on your Shopify store

One line in your theme. It answers from your store and hands the rest to your team.

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