Freshchat alternative
A Freshchat alternative with AI answers in the plan price
MagizAI is a Freshchat alternative that includes AI answers in the plan price. Freshchat prices each agent and sells Freddy AI Agent sessions at $49 per 100, after 500 that are included once per account. MagizAI prices the workspace, with a monthly allowance of AI messages or no cap from us on your own AI key. Sources are below.
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How MagizAI and Freshchat compare
| MagizAI | Freshchat | |
|---|---|---|
| Starting price | $10 a month with your own AI key, $20 with AI included | Free for up to 10 agents; Growth is $19 per agent a month, billed annually |
| AI answers included | 2,000 AI messages a month on Starter, 5,000 on Pro; no cap on BYOK with your own key | Freddy AI Agent from Growth: 500 sessions are included once per account, then $49 per 100 sessions |
| Your own AI key | Yes, on the BYOK plan (Claude, OpenAI, Gemini and more) | Not listed on their pricing page |
| Seats and chatbots | 3 seats and 3 chatbots on Starter; 15 seats and 15 chatbots on Pro | Priced per agent: $19, $49 or $79 a month each, billed annually; up to 10 agents on Free. The number of chatbots is not listed |
| Live chat and handoff | Live inbox and human handoff on every plan | Team inbox on every plan, Free included |
| On every plan: one number per workspace through Meta's official WhatsApp Cloud API, text messages only | From Growth, with SMS, LINE and Google Business Messages |
Freshchat prices and plan details come from freshworks.com/live-chat-software/pricing, in US dollars, checked on 10 October 2026. Prices change, so check their page before you decide. The units differ: MagizAI prices a workspace and counts AI messages, while Freshchat prices each agent and counts Freddy AI Agent sessions, where one session covers a customer's chat with the AI over 24 hours. freshworks.com/live-chat-software/pricing
What changes when you move
One price for the workspace
$20 a month covers 3 seats and $49 covers 15. You do not pay for each agent.
AI answers in the plan price
Starter includes 2,000 AI messages a month and Pro 5,000. At the cap, AI replies pause and you are not billed for more.
Your own AI key if you want it
On the BYOK plan you bring a key from Claude, OpenAI or Gemini and pay the provider directly, with no message cap from us.
When Freshchat is the better choice
Pick Freshchat if your team answers customers on Instagram, Facebook Messenger, SMS, LINE or Google Business Messages as well as on your website: its pricing page lists them from the Growth plan. It also has a Free plan for up to 10 agents, a chat window for mobile apps, and voice calls through Freshcaller, which is priced separately. MagizAI has no free plan and no social, SMS or phone channel.
Questions people ask
Is Freshchat free?
How much does Freddy AI Agent cost?
How is MagizAI priced compared with Freshchat?
Does MagizAI hand chats to a person like Freshchat?
Can I move from Freshchat to MagizAI?
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Put MagizAI on your own site
Add one snippet and train it on your pages. The plan price covers the inbox and your team's seats, with AI answers included on Starter, Pro and Business.