CustomGPT alternative
A CustomGPT alternative with live chat and a team inbox
If you are weighing CustomGPT alternatives for a website chatbot, MagizAI answers visitors from your own pages and files and passes the chat to your team when a person is needed. CustomGPT.ai Standard is $99 a month billed monthly, with 1,000 queries. MagizAI Starter is $20 a month with 2,000 AI messages. Sources are below.
Your chatbot is created in about 60 seconds. Not sure how to train it? Our team trains it and sets everything up for you, from integrations to training, at no cost. How free setup works
How MagizAI and CustomGPT.ai compare
| MagizAI | CustomGPT.ai | |
|---|---|---|
| Starting price | $10 a month with your own AI key, $20 with AI included | $99 a month billed monthly, or $89 a month billed annually (Standard); a 7-day free trial that needs a credit card |
| AI answers included | 2,000 AI messages a month on Starter, 5,000 on Pro; no cap on BYOK with your own key | 1,000 queries a month on Standard; 5,000 on Premium ($499 billed monthly). 2,500 extra queries a month add $375 |
| Your own AI key | Yes, on the BYOK plan (Claude, OpenAI, Gemini and more) | Not listed on their pricing page; an AI model selector is listed on Enterprise only |
| Seats and chatbots | 3 seats and 3 chatbots on Starter; 15 seats and 15 chatbots on Pro | 3 team members and 10 agents on Standard; 5 team members and 25 agents on Premium |
| Live chat and handoff | Live inbox and human handoff on every plan | Not listed on their pricing page |
CustomGPT.ai prices and plan details come from customgpt.ai/pricing, checked on 10 October 2026. Prices change, so check their page before you decide. The units differ: MagizAI counts each AI reply as one message, while CustomGPT.ai counts queries, and its page says a regular chat message uses one query and agentic actions use more. customgpt.ai/pricing
What you get with MagizAI
A chat window with your team behind it
Every plan has a live inbox and human handoff. When a visitor needs a person, the chat moves to your team with the whole conversation.
Your own AI key if you want it
On the BYOK plan you bring a key from Claude, OpenAI or Gemini and pay the provider directly, with no message cap from us.
Answers that show their source
The chatbot answers from your pages, files and written answers and shows the source under an answer. When your content does not cover a question, it says it does not know.
When CustomGPT.ai is the better choice
Pick CustomGPT.ai if you need an assistant over a large library of documents. Its pricing page lists 5,000 documents per agent on Standard, training on YouTube videos, audio files and podcasts, connections to Confluence, Google Drive, Notion and SharePoint (Premium), deployment in Slack and a RAG API. It also lists SOC 2 Type 2 on every plan, which MagizAI does not have.
Questions people ask
Is MagizAI cheaper than CustomGPT.ai?
Does CustomGPT.ai have live chat or human handoff?
What happens when I reach the query limit?
Can I use my own OpenAI key?
Can I move my content from CustomGPT.ai to MagizAI?
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Put MagizAI on your own site
One snippet on your pages. The AI answers from your content, and your team takes over when a visitor needs a person.