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MagizAI

Chatbot for BigCommerce

A BigCommerce AI chatbot that answers from your own store

A BigCommerce AI chatbot answers shoppers on your storefront while they browse. MagizAI learns your store's pages and products, shows matching products as cards, and passes anything it cannot settle to your team. You add it with one line of code in BigCommerce's Script Manager. It is not an app from the BigCommerce App Marketplace.

Add it to your websiteSee pricing

Our team can add the chat to your BigCommerce store and train the chatbot for you, at no cost. Need a hand? How free setup works

What it does in your BigCommerce store

  • Answers from your store's pages

    It reads your public pages, so answers about shipping, returns and sizes come from what your store says. The source is shown under each answer.

  • Recommends products as cards

    A shopper describes what they need and their budget. The chatbot suggests matching products as cards, each with a link to its product page.

  • Builds its product list from your store

    Give it a product page, a category page or your sitemap and it reads the products from the page markup, then checks again every week. A CSV or JSON file works too.

  • Hands over to your team

    Returns, complaints and anything unusual move to your team inbox with the whole conversation, and your team is alerted.

  • Collects shoppers' contact details

    At the right moment it asks interested shoppers for a name, email or phone number and saves them as leads for your team.

  • Replies in the shopper's language

    A shopper who writes in French or Arabic is answered in that language, and the chat window runs right to left for Arabic. How well this works depends on the AI model you choose.

Add it to BigCommerce in four steps

  1. 01

    Create the chatbot

    Sign up, choose a plan and enter your store address. It reads your pages, and you test its answers before it goes live.

  2. 02

    Open Script Manager

    In your BigCommerce control panel go to Storefront, Script Manager and click Create a Script. With several storefronts, it sits in Channel Manager.

  3. 03

    Paste your one-line snippet

    Choose Footer for Placement, Storefront pages for Location and Functional for Script category. For Script type, choose to enter the script by hand, then paste your one-line snippet from the Install tab and click Save.

  4. 04

    Add your products

    On the Products page, enter a product page, a category page or your sitemap, or upload a CSV file. The chatbot can then show your products as cards.

Read the setup guide

Questions people ask

Is MagizAI in the BigCommerce App Marketplace?

No. MagizAI is not listed there, so there is nothing to install from the marketplace. You add the chat with one line of code in Script Manager.

Does it work with every BigCommerce theme?

BigCommerce's help page says Script Manager is only available to stores using Stencil themes (checked on 10 October 2026). The page lists no plan requirement. If your store uses an older theme, ask our team before you sign up.

Can it tell a shopper where their order is?

Not on a standard BigCommerce storefront today. MagizAI gives order details only to a shopper the store has confirmed is signed in, never to someone who types an email address, and that check is not available on hosted BigCommerce storefronts as of 10 October 2026. The chatbot passes order questions it cannot answer to your team, with the full conversation.

How does it learn my products and prices?

From your store. One website crawl trains up to 50 pages and one product scan reads up to 60 pages, then scans again every week. For a larger catalogue, upload your products as a CSV or JSON file of up to 10 MB, or ask our team to do it during setup at no cost.

Will the chat show on the checkout page?

No, with Location set to Storefront pages. BigCommerce's help page says that option covers all pages except checkout and order confirmation (checked on 10 October 2026). The same page sets extra rules for scripts on pages where a card can be entered, so read it if your store saves cards in customer accounts.

Will shoppers who decline cookies still see the chat?

If your store shows BigCommerce's cookie consent banner, shoppers can opt out of script categories, and the chat sits in Functional. A shopper who opts out of that category will not get the chat. This comes from BigCommerce's Script Manager help page, checked on 10 October 2026.

How much does it cost?

Plans start at $10 a month with your own AI key, or $20 a month with AI messages included. There is no free plan and no free trial. A first payment can be refunded in full within 7 days.

All guides

Add an AI chatbot to your BigCommerce store

One line in Script Manager. It answers from your store, day and night.

Add it to your websiteHow free setup works