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MagizAI

WhatsApp auto reply

WhatsApp AI auto reply that answers from your content

A WhatsApp AI auto reply from MagizAI is an AI chatbot that reads each customer message and writes a reply from your business content: website pages, files and questions and answers. It is not one fixed away message for everyone. It runs on your business number through the official WhatsApp Cloud API, and your team can take over any chat.

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We train the chatbot on your content and connect your number with you at no cost. Need a hand? How free setup works

What this auto reply does

  • A reply written for each question

    The chatbot reads what the customer wrote and answers that question from your pages, files and questions and answers. You do not draw flows or write a reply for every keyword.

  • It says when it does not know

    If your content does not cover a question, it says so plainly instead of guessing, and offers to pass the customer to your team. It is told to quote prices and policies only from your content, never from the model's memory.

  • In the customer's language

    A customer who writes in Arabic gets an Arabic reply, and one who writes in English or French gets theirs. This depends on the AI model you choose.

  • Replies at any hour

    The AI answers day and night. If you set business hours, it tells customers outside them when your team is back and does not promise an agent who is not there.

  • Handoff to a person when needed

    When a customer asks for a person or the AI cannot help, the chat goes to your team with its full history and the team is alerted. An agent replies from the inbox and the AI stops.

  • Appointments booked in the chat

    If you have set up a booking form, the chatbot asks which service, lists the open times as numbered options the customer answers with a number, then confirms the booking.

Start in three steps

  1. 01

    Train the chatbot on your content

    Enter your website address so it reads your pages, and add files and questions and answers for anything unpublished. Then ask it what your customers ask and check the answers.

  2. 02

    Connect your business number

    Create an app at Meta for the WhatsApp Cloud API, paste the phone number ID, access token and App Secret into MagizAI, then set the webhook.

  3. 03

    Set your hours and alerts

    Choose when your team is available, what happens outside those hours and who is alerted when a customer asks for a person. Then send a test message to your number.

Read the setup guide

Questions people ask

How is this different from greeting and away messages in the WhatsApp Business app?

The WhatsApp Business app has a custom greeting sent automatically to new customers, and away messages that respond automatically outside your business hours to say when you will be back, according to WhatsApp's own app features page as we read it on 10 October 2026. MagizAI's chatbot reads each question and writes its answer from your content. It works through the WhatsApp Cloud API, not inside the app.

What is the MagizAI WhatsApp auto reply service?

It is software, not a person replying on your behalf: an AI chatbot on your business number that answers customers from your content at any hour, with your team able to take over any chat. You pay a monthly subscription that starts at $10.

Does it work with the regular WhatsApp app or a QR code?

No. It works through Meta's official WhatsApp Cloud API only, and your number must be registered on it. There is no QR-code linking and no unofficial connection of a personal WhatsApp app, and each workspace has one WhatsApp number.

Can the bot send pictures, buttons or product cards?

No. Messages are plain text both ways, so the chatbot sends links instead of pictures, buttons and cards. Pictures and voice notes a customer sends are not read.

Does the bot reply to a message older than 24 hours?

It answers each new text message it receives, and every message from the customer opens a new 24-hour window. Outside that window Meta only allows a message using a template it has already approved.

How much does AI auto reply on WhatsApp cost?

Plans start at $10 a month and there is no free plan. AI replies count toward your plan's messages: 2,000 a month on Starter and 5,000 on Pro, with no cap from us if you use your own AI key. WhatsApp messages themselves are billed to your business by Meta at its own rates, and MagizAI adds no per-message fee.

Can a team member reply instead of the bot?

Yes. Every WhatsApp chat appears in the inbox, and a team member can write the reply there and it reaches the customer on WhatsApp. Once a person writes, the AI stops replying in that chat.

All guides

Turn on AI auto reply for WhatsApp

Answers from your own content at any hour. Your team takes over when a person is needed.

Add it to your websiteHow free setup works