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Ideas on AI support that actually ships.
Guides and thinking on autonomous resolution, the features that matter, and turning support conversations into revenue.
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Can you embed a custom GPT on your website? What OpenAI says
OpenAI's support team says custom GPTs run inside ChatGPT and cannot be embedded in another website. What that means, the two ways to rebuild the same assistant on your own site, and what each one asks of you.Oct 13, 20266 min read- Guide
What is BYOK in AI? Bring your own key, explained for buyers
BYOK means you put your own AI provider key into a tool and the provider bills you directly. What a key is, who charges for what, the security questions to ask, and when the extra setup pays off.Oct 13, 20267 min read - Guide
Chatbase vs Tidio: an AI agent builder or a live chat suite?
Chatbase puts AI first and lists its help desk for people from the $150 Standard plan. Tidio starts with live chat and ticketing, even on its $0 tier, and sells its Lyro AI separately. A dated, side by side look.Oct 13, 20267 min read - Guide
tawk.to vs Tidio: free live chat, AI costs and limits compared
tawk.to gives away its chat and inbox and charges for add-ons such as AI Assist. Tidio has a small $0 tier, then plans sized by the chats your team answers. A dated look at what each costs once you add AI.Oct 13, 20267 min read - Guide
Tidio vs Crisp: plans, AI and channels compared for a small business
Tidio sizes its plans by the chats your team answers and sells its Lyro AI separately. Crisp charges one flat price per workspace, with AI credits on its paid plans. A dated, side by side look at plans, AI and channels.Oct 13, 20267 min read - Guide
Not sure how to train your AI chatbot? Our team does it for you, free
Training an AI chatbot means choosing its content, writing its instructions, connecting your tools and testing its answers. If you would rather not do that yourself, the MagizAI team does it for you at no cost.Oct 9, 20264 min read - Guide
The best AI live chat at the best price: how to compare properly
Every AI chat tool looks cheap on the pricing page. Here is where the money actually goes, the questions that expose a bad deal, and how to run a fair two week trial.Sep 18, 20265 min read - Guide
Before you let AI touch a customer account, check these five things
Answering questions is one thing. Changing a domain, a subscription or a booking is another. Five checks that separate a safe AI assistant from an expensive incident.Sep 18, 20267 min read